Please check the entries in the fields marked red!
Close note
»
Please wait!
Your service order is being generated.
To use the service form, Javascript must be activated.
At the moment Javascript is deactivated.
end
»
Attach files:
close
"Attachment" function not possible.
Help
close
<html> <head> <style type="text/css"> <!-- body, p, div, span, input { border:none; font-family:Arial,Helvetica,Sans-Serif; margin:0px 0px 0px 0px; } .link { color:#ff0000; font-weight:bold; } a { color:#336699; font-weight:bold; text-decoration:none; } table.head { margin:0px 0px 0px 0px; padding:5px; border:none; } td.head { font-size:14pt; font-weight:bold; } div.head { width:570px; margin:2px 0px 0px 10px; border:solid #000000 1px; border-bottom:none; padding:5px; background-color:#eeeeee; } div.form { background-color:#eeeeee; width:570px; border:solid #000000 1px; border-top:solid #999999 1px; margin:0px 0px 0px 10px; padding:5px; } p.title { margin:0px 0px 0px 10px; padding:0px; border:none; font-size:9pt; } table.tit1 { width:560px; font-size:9pt; border:solid #aaaaaa 1px; margin:0px 0px 0px 10px; padding:2px; } td.tit1 { width:105px; font-weight:bold; background-color:#dddddd; } td.tit1a { width:150px; border-left:solid #aaaaaa 1px; text-align:center; } td.tit1b { width:227px; border-left:solid #aaaaaa 1px; text-align:center; } td.tit1c { width:460px; border-left:solid #aaaaaa 1px; text-align:center; } td.tit1d { width:227px; border-left:solid #aaaaaa 1px; text-align:left; } td.tit2 { width:185px; font-weight:bold; background-color:#dddddd; } td.tit2a { width:343px; border-left:solid #aaaaaa 1px; text-align:left; } input.i1 { width:180px; border:solid #aaaaaa 1px; font-family:Tahoma,Arial,Helvetica; font-size:9pt; } input.i2 { width: 25px; border:solid #aaaaaa 1px; font-family:Tahoma,Arial,Helvetica; font-size:9pt; } input.i3 { width:249px; border:solid #aaaaaa 1px; font-family:Tahoma,Arial,Helvetica; font-size:9pt; } textarea.i1 { width:180px; border:solid #aaaaaa 1px; font-family:Tahoma,Arial,Helvetica; font-size:9pt; } textarea.i2 { width:340px; border:solid #aaaaaa 1px; font-family:Tahoma,Arial,Helvetica; font-size:9pt; } #errmsg { visibility:hidden; position:absolute; border:solid #C3C49E 1px; background-color:#FEFFE7; font-family:Arial,Helvetica,Sans-Serif; font-size:9pt; text-align:center; padding:5px; } #sendmsg { visibility:hidden; position:absolute; border:solid #D1FBB7 1px; background-color:#FEFFE7; font-family:Arial,Helvetica,Sans-Serif; font-size:9pt; text-align:center; padding:5px; } #jschck { visibility:visible; position:absolute; top:0px left:0px; width:590px; height:675px; font-family:Arial,Helvetica,Sans-Serif; font-size:9pt; text-align:center; padding:5px; background-image:url(img/bg25px.gif); } #attach { visibility:hidden; position:absolute; border:solid #aaaaaa 1px; background-color:#ffffff; font-family:Arial,Helvetica,Sans-Serif; font-size:9pt; text-align:center; padding:none; } table.help1 { width:430px; border:0px; margin:10px; padding:10px;} td.help1 { width:430px; font-size:16pt; font-weight:bold; } td.help1a { width:227px; font-size:12pt; } td.help1b { width:550px; font-size:9pt; padding-left:0px;} td.help1text { width:460px; font-size:9pt; padding-left:23px; } td.help1d { width:227px; font-size:9pt; border-left:solid #aaaaaa 1px; text-align:left; } td.help2 { width:185px; font-size:9pt; font-weight:bold; background-color:#dddddd; } td.help2a { width:343px; font-size:9pt; border-left:solid #aaaaaa 1px; text-align:left; } #headerlogo { position:absolute; visibility:visible; top:20px; left:360px; width:38px; color:#ffffff; z-index:1000; } //--> </style> </head> <body> <div id="headerlogo" class="headerlogo" name="headerlogo"><img src="../img/Rittal.gif" width="38"></div> <table border="0" class="help1"> <tr> <td class="help1"><br>Rittal Global Service</td> </tr> <tr><td class="help1a"> Service ordering </td></tr> <tr> <td class="help1b"> <br><br> <b>1. Do you need help quickly?</b><br> </td></tr><tr> <td class="help1text"> Please submit requests for service or repairs to: <br><br><center> <b>+49(0)2772/505-1855</b> or <b>service@rittal.de</b> </center> <br> On-site support may be directly requested from <b>www.rittal.de</b><br><br> </td></tr> <td class="help1b"> <b>1.1. Do you need on-site support?</b> </td></tr> <tr> <td class="help1text"> For on-site support we need<br>the following data: <ul style="list-style-image: url(../img/pfeil_help.gif);"> <li>Customer no., name, address, telephone no., e-mail address, customer transaction number of the order</li> <li>Name, address, telephone number and e-mail address of the responsible on-site contact (final customer)</li> <li>Model No. and series/works order no. and year of construction of the cooling unit / recooling system</li> <li>detailed error description</li> </ul> After placing the service order you will receive an e-mail with the internal reference number. If you have any questions, please refer to this number rsi@rittal.de. <br><br> </td></tr> <td class="help1b"> <b>1.2. Would you like to send a device in for repair?</b> </tr> <tr> <td class="help1text"> Please notify consignments to the telephone number in the HelpDesk section mentioned above For control and monitoring of a return/repair we need in addition to the data in 1.1. the following information:<br> <ul style="list-style-image: url(../img/pfeil_help.gif);"> <li>Reason for return and intended use (repair, disposal, etc.)</li> <li>Redelivery address</li> <li>Invoice recipient</li> </ul> After placing the service order you will receive an e-mail with the internal reference number and delivery address. It must be clearly indicated on the return delivery note and on the cardboard box. Within Germany we arrange the collection. <br><br> </td></tr> <td class="help1b"> <b>2. Service agreements and services</b> </tr> <tr> <td class="help1text"> For questions on service agreements and services, please contact Service-Sales on: <br><br><center> <b>+49(0)2772/505-1717</b> or <b>rsi@rittal.de</b> <br><br> </td> </td> </tr> </table> </body> </html>
Service order to Rittal
Order:
Order for
Installation
Maintenance
Repair
Priority
Medium
High
Top
Contact:
Orderer
Service site / final customer
Company
Contact
Customer No.
Telephone
Address
E-mail
Affected devices:
Quantity x Model No.
pc.x
Special article number
(works order no.)
Serial number
Customer machine number
Work to be carried out:
Take photos
Yes
Problem description
«
abort
Help
»
+
Attachment
»
send now
»
