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Rittal Global Service
1. Do you need help quickly?
Please submit requests for service or repairs to:
On-site support may be directly requested from
1.1. Do you need on-site support?
For on-site support we need
the following data:
Customer no., name, address, telephone no., e-mail address, customer transaction number of the order
Name, address, telephone number and e-mail address of the responsible on-site contact (final customer)
Model No. and series/works order no. and year of construction of the cooling unit / recooling system
detailed error description
After placing the service order you will receive an e-mail with the internal reference number. If you have any questions, please refer to this number firstname.lastname@example.org.
1.2. Would you like to send a device in for repair?
Please notify consignments to the telephone number in the HelpDesk section mentioned above For control and monitoring of a return/repair we need in addition to the data in 1.1. the following information:
Reason for return and intended use (repair, disposal, etc.)
After placing the service order you will receive an e-mail with the internal reference number and delivery address. It must be clearly indicated on the return delivery note and on the cardboard box. Within Germany we arrange the collection.
2. Service agreements and services
For questions on service agreements and services, please contact Service-Sales on:
Service order to Rittal
Service site / final customer
Quantity x Model No.
Special article number
(works order no.)
Customer machine number
Work to be carried out: